Approved Ultraframe Installer

Ultraframe Registered Conservatory Installer Code of Practice

To achieve Ultraframe Installer status, Thermaglaze had to meet the following criteria throughout a gruelling application process independently conducted by the British Board of Agrement.

1. Thermaglaze must at all times reach the satisfactory standard of workmanship required by the Guild of Master Craftsman.
2. Any complaints brought to the attention of the Guild must be dealt with speedily and satisfactorily. Failure to do so can constitute a legitimate reason for expulsion from the Guild.
3. Thermaglaze should be aware of their legal obligations, for example, with regard to the Sale of Goods Act and the Trade Descriptions Act.
4. Thermaglaze will use their best endeavours to abide by any agreed timetables of work and delivery.
5. Thermaglaze should obtain prior approval from the customer for any variation to the agreed work.
6. Thermaglaze should ensure that any remedial work consequent upon the practical completion of a contract is finished to a good standard and in accordance with the agreed timetable.
7. Agree to arbitrate when this is suggested by the Guild of Master Craftsmen and co-operate with and abide by the decisions of the arbitrator appointed by the Guild of Mater Craftsmen.
8. Thermaglaze should have fully paid-up public and employer’s liability insurance cover.
9. Thermaglaze must allow for their work to be inspected.