What to expect from a Thermaglaze Installation
Here at Thermaglaze we really do pride ourselves on offering the very best experience for all of our customers throughout every stage of the process, from initial contact through to final sign off our friendly and professional staff are equipped with all of the resources necessary to ensure that your installation is completed with minimal fuss and disruption.
Our promise to you is that we will do everything within our power to ensure that you enjoy the very best experience possible throughout the entire process, from initial contact through to final sign off. Please take the time to visit our testimonials page to read some of the incredible feedback we have received over the years and see why the majority of our business is gained through customers returning to us, recommendations and referrals.
The Thermaglaze Process
A detailed timeline from initial contact through to final sign-off
- First Contact
- Detailed Quote
- Planning & Preparation
‘Thermaglaze installed our windows and proved to be a first class organisation in every respect’
However you make your first contact with us, you will be received by our extremely friendly and receptive staff who will ensure that you are welcomed in the warmest possible way.
It’s at this point that we gain an understanding of your requirements, provide you with any basic information you need and if you’re happy to proceed, introduce you to one of our sales team for a no-obligation consultation.
One of the key things that sets us apart from the competition is our zero-pressure approach to business, our only interest is ensuring that you have access to the very best products at the very best price backed up by the very best service.
Our extremely professional sales team are able to provide you with product samples, brochures and literature, and where possible an on-the-spot guide price for your chosen installation. At no time will we pressure you for any kind of commitment, nor will we ever ask for a deposit.
Your free no-obligation quote
Once we have established your requirements we will prepare a comprehensive written quotation precisely detailing your chosen products, the work required and itemised costings. The quotation will be subject to confirmation following a site survey.
If you are happy to proceed we will prepare your contract and undertake a full survey at your property in order for us to plan and schedule your installation.
Planning your installation
Upon completion of the survey and receipt of a signed contract we will place orders with our suppliers for your chosen product, allocate time-slots for any required tradesmen such as builders, plumbers and electricians, then liaise with you to arrange a convenient time to commence the installation.
At all times you will have a point of contact here at Thermaglaze to assist, advise and keep you updated with progress. On larger projects such as Orangeries, Conservatories and Extensions we will appoint a dedicated project manager to ensure a smooth transition through the process.
Our installers will arrive fully prepared with everything needed in order to complete your installation, their professional and respectful approach to their work is something that we are extremely proud of and we’re sure that you will be delighted with the way conduct their business.
We will of course advise you on any preparations that you may have to make, such as removal of any curtains, soft furnishings and items that may obstruct access. Our installers will remove all product packaging and rubbish for recycling, and tidy any mess leaving you nothing to do other than redecorate if necessary.
Upon completion of your installation and confirmation that you are satisfied that every aspect of the work has met with your expectations, we will sign the work off and issue all relevant paperwork such as the Thermaglaze 10 Year Guarantee which is applicable to all projects, and the CERTASS and Insurance Backed Guarantees where applicable.
At this point we do ask if you would be kind enough to complete a Feedback Questionnaire and if possible to review us on one of our Social Media channels, this is very useful information to us as we can identify any areas in which we can improve the quality of service offered.
I have known Thermaglaze as a well-respected local company and was impressed by the advice and help provided during our visit to your showroom and workshop.
Have used Thermaglaze within the family for 30 years and service has always been excellent.
We have always had very good service
Used several times before due to the quality of materials and excellent installations.
Rob fitted our doors and he was great! Very polite and great workmanship, he was a credit to your company. Office staff also had a great 'Can Do' attitude. Thanks!