All Certass Certification Scheme member contractors are regularly audited on-site and at the contractor premises.
The contractor’s paperwork is also checked to ensure that his business procedures meet the requirements of Government endorsed standards.
Certass members have direct access to a range of industry experts for immediate clarification and technical advice on building regulations via a technical helpline as well as online access to a technical manual which is updated at regular intervals.
1. Before work begins
Certass contractors will provide you with a consumer contract explaining the work to be undertaken.
All Certass contractors are required to provide all of their customers with a written guarantee to cover the installation work.
Furthermore, Certass contractors are required to provide you with additional peace of mind in the form of an Insurance Backed Guarantee covering breaches to Building Regulations in the event that they cease to trade.
Once the work has finished, your Certass contractor will register your installation with Certass within 21 days of the installation being deemed complete.
On your behalf Certass will, where applicable for Building Regulation requirements, notify your Local Authority of the installation completed at your property address. Certass will issue you with your legally required Building Regulation Compliance Certificate as proof of compliance*.
Certass Certification Scheme membership requires that a contractor must be able to provide customers with:
- A guarantee covering the completed installation
- Financial protection with an Independent Backed Guarantee (IBG) to cover the Building Regulations requirements for 6 years should they cease trading
- Suitably qualified and assessed site operatives
Certass carries out random audits on a percentage of a contractor’s work to ensure the work has been carried out in accordance with required standards.
The Thermaglaze Family
Like the look of our service and products but not based in our catchment area? Take a look at our 2 sister companies in the surrounding area.