Customer Confidence

Thermaglaze are totally committed to delivering the highest quality installations. All delivered by their highly competent people for over 30 years’. Why? Because they are regularly audited by the industry specialist Certass to ensure their installations are passed by the building regulations standards first time, proving that Thermaglaze’s team are really top-notch.

Who are Certass?

Certass are specialists in installer certification for building refurbishment covering competent people, building regulations, PAS2030* and workmanship quality. They are Government authorised to operate a Competent Person Scheme and are a UKAS accredited Certification Body.  Certass is accredited to operate product certification schemes against the standard BS EN17065.

Why is this competent accreditation important to Thermaglaze?

Thermaglaze are members of the Certass Competent People, Cq Assured Workmanship and PAS2030 Eco Schemes.  As part of these schemes, they are regularly audited on-site and paper work is checked. This is done to ensure the business procedures meet the requirements of government endorsed standards. The team of installers and surveyors have direct access to a range of industry experts for technical advice.  Thermaglaze can certify installations to current building regulations, meet appropriate workmanship standards and codes of practice under these schemes.

What are the customer benefits?

As part of the Certass membership schemes Thermaglaze must provide their customers with the following:

  1. Before work begins:  Provide a consumer contract explaining the work to be undertaken.
  2. After Completion:  Provide a written guarantee to cover the installation work. An insurance policy covering this guarantee is also included.
  3. Registration: Once the work has finished,  Thermaglaze must register the installation with Certass within 21 days of the installation being deemed complete.

It offers Thermaglaze customers peace of mind that they are dealing with a competent company who follow important industry standards by Certass.

Call Thermaglaze’s friendly sales team on 01985 840904 or alternatively pop into the Thermaglaze showroom in Sutton Veny for a coffee and browse the extensive windows, doors and conservatory ranges.

*The Certass PAS2030 Energy Efficient Measures scheme is UKAS accredited. To gain certification the installer must have a current copy of PAS2030 and operate a Quality Management system in-line with the PAS2030 requirements.

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12-14 Pound Barton, Sutton Veny, Warminster, BA12 7BT
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